- My purchased product is asking for license key during installation, where do i find it?
- Your licenses including your license key and product UUID can be found on this link.
- In specific products such as game related products (scripts, game modes) you will need license key and product uuid provided in a license file.
- License failed to verify, unable to install/upgrade my product to the latest stable version
- Your server is not able to reach our website. Make sure to whitelist our IPs in order to verify your license information.
- Can i use same license/product on another domain/game server?
- You are free to use your product on another domain/game server as long as you remove your existing files from current domain/game server. Please read License Agreement for more information.
- Found bug, where can i report the bug?
- You are free to open support request by following this link and make sure you select related product.
- What happens when my license expire?
- You will still have access to the product, and your product will always be in your account and can be installed any time, but you will be unable to access to product support and security updates until you renew your license.
- I'm unable to access customers section on forum?
- You will need to have at least one license on your Customer Area in order to synchronize your account.
- If above step is acomplished, you will need to log in to your customer area and go to Forum Users page.
- Your email address created on this forum should be the same as registered on Customer Area in order to successfully synchronize your account and automatically move you to the Licensed Customers on our community forum.
- If all above steps are completed but you are still not moved to the Licensed Customers group on this forum, feel free to open a ticket by following this link.
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